FAQs
Your questions. With our answers. For guests and home-owners.
For Guests
Q
Are special rates available for long stays?
A
We are happy to assist FOLLO guests who are staying for more than just a holiday. If you are relocating, working away, renovating your home, or on secondment for a period of over one month, reduced rates may apply. Please contact our reservations team on 0477 775 926 to discuss your options with us. Our rates are inclusive of all out-goings, wifi and functional necessities. Our rates do not include room cleaning during this period.
Q
Does my stay require a security bond?
A
Yes. Each FOLLO stay requires a security bond. As per our Terms & Conditions, a security deposit of $250 – $2000 (depending on the property) is required to cover any damages or excessive cleaning requirements. The amount will be processed as a pre-authorisation against your credit card at the time of stay. This pre-authorisation will be released shortly after your stay once the property has been inspected.
Q
Are properties available for parties and events?
A
Currently our FOLLO properties are not available for corporate functions, but may be available for photoshoots and filming if approved by the Home-owners.
A corporate rental fee may also apply and does not include accommodation at the property. FOLLO may choose to partner with inspiring and meaningful brands if approved by home owners. Weddings and private parties are not possible at any of our properties due to local council restrictions, permit requirements, fire safety, limited parking and noise restrictions. If you are searching for a unique location to wow your clients, please contact our FOLLO team, and we will be happy to help find a suitable location.
Q
What is your cancellation policy?
A
If you need to cancel or amend your FOLLO booking, please notify us as soon as you can. It’s important to note that a cancellation or amendment will not take effect until we receive confirmation in writing or via email from you. Please see our Terms & Conditions for the details of our cancellation policy.
Q
What is the minimum stay?
A
Minimum stays with FOLLO vary from 2 – 7 nights depending on the property, time of year and restrictions imposed by strata or building management. Online rates are typically for stays of 2+ nights, however, shorter stays may be available depending on the availability and time of the year.
Please contact our concierge on 0477 775 926 to request stays of less than 2 nights and they will be happy to give you the options available for short stays and the rates associated.
Q
How do I book?
A
Booking a FOLLO stay is easy! Simply call or email us to discuss your preferred dates and property, and we will provide you with a quote for your stay. Please note that a 25% deposit is required to confirm your reservation. If you’d prefer to book instantly online, you can find our properties listed on Airbnb and Booking.com.
For Home-owners
Q
What does it mean to be a Follo host?
A
FOLLO hosts are passionate about creating an incredible stay experience for their guests, but without having to lift a finger.
As a FOLLO home-owner, you help to create the space and curate the experience, but you get to leave the day-to-day operations to the experienced FOLLO team.
Q
Where will I find FOLLO?
A
FOLLO currently manages homes in within the Newcastle area, growing in Port Stephens and Launching in Hunter Valley in 2021.
If you’d like to pop in for a chat, our office is at 179 Darby St Cooks Hill.
Q
How do I list my home with Follo?
A
Start the conversation by completing an application form here. Within 48 hours a FOLLO team member will be in touch to discuss the compatibility of your space, our service and our shared visions for a FOLLO stay + experience.
From here we will discuss the finer nitty gritty details, confirming your place within the FOLLO family through marriage (i.e. a management agreement).
Q
Does it matter if I have my property listed with other third party management?
A
Not at all! If you currently have someone else managing your property or are managing it yourself, it’s relatively easy to transition to FOLLO. You can find out more about this process by completing the Become A Host form.
Q
When will I get paid?
A
Payments are made to FOLLO hosts once every month.
Q
What happens in case of damages?
A
Whilst damage is a rarity, accidents do happen occasionally. FOLLO holds a Security Bond for all of our stays to cover things like stained linen, excess cleaning requirements, damaged furniture etc. In the very rare case that something worse has occurred, we will liaise with the guest to come to an adequate outcome for you.
0477 775 926
hello@follo.com.au