FOLLO Pty Ltd (A.C.N. 632810756) is committed to complying with its obligations under the Privacy Act 1988 (Cth) (the Act).

The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.

This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website, follo.com.au.

We also have a privacy policy which details our policy in connection with our real estate agency business. A copy of this privacy policy can be accessed here.

This Privacy Policy may be revised, updated or replaced from time to time, and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website. Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.

What information do we collect?

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted.

The personal information we collect about you may include:

·      Name

·      Mailing or postal address

·      Email address

·      Phone number

·      Date of birth

·      Bank card details

·      Preferences related to your booking

·      URL link to existing property listing

FOLLO use the HomHero and RMS Cloud software platforms for management of bookings and online listings. Homhero is integrated with this website. You can view the Homhero privacy policy here. You can view the RMS Cloud privacy policy here.

Why do we collect this information?

We collect your personal information directly from you when you:

·      Interact with us over the phone

·      Interact with us in person

·      Interact with us online

·      Participate is surveys or questionnaires

·      Subscribe to our mailing list

·      Apply for a position with us as an employee, contractor or volunteer.

Information disclosed

We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:

·      providing services and customer support, including service updates;

·      maintaining and updating our records;

·      comparing information for accuracy, and verifying it with third parties; and

·      providing information as authorised or required by law or a relevant government body or authority.

Anonymity

General users of the website do not need to disclose their identity to us to use this website. This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above. 

Cookies

A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user. Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template. Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behaviour is server specific.

When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the address of the pages accessed and the documents downloaded. This information is generally only for internal statistical analysis and system administration purposes.  

Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.